The Upper Missouri River Regional Dispatch Center is seeking a full-time CALEA Accreditation Administrator to manage the Agency's accreditation function, policy development, compliance, as well as the Agency's records. The UMRRDC is to become accredited by the Commission on Accreditation for Law Enforcement Agencies (CALEA) for the Public Safety Communications Accreditation. Under general supervision, performs a wide variety of highly responsible activities of a general and specialized nature in support of the UMRRDC; performs a range of analytical and administrative support functions; and prepares and edits a wide range of documents and reports ranging from general correspondence to technical reports. Performance in this job is measured through conferences, reports, analyses, methodology, and levels of success accomplishing the accreditation goals of the agency. The person filling the position has the authority to make appropriate requests and enforce deadlines throughout the agency.
Supervision Received: PSAP Executive Director.
Supervision Exercised: None.
FLSA Status: Non-Exempt.
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are NOT intended to reflect all duties performed within the job.
Representative Duties: The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
Responsible for the Commission on Accreditation for Law Enforcement Agencies (CALEA) accreditation process for the UMRRDC.
Oversees the department’s accreditation programmatic duties, files, audits, assessment and will attend CALEA meetings as deemed necessary.
Reviews a wide variety of complex and technical issues concerning CALEA Standards and the Accreditation Process.
Meets regularly with the Executive Director, key agency personnel, and others to identity needs and report progress on accreditation efforts.
Maintain data entry of policy compliance in the PowerDMS program and other needed software as it relates to compliance efforts.
Manage UMRRDC policy program as well as prepare new policies and as must be able to interpret and apply federal, state, municipal and department laws, policies and procedures.
Schedule, conduct, and document agency inspections, reviews, and analysis; conduct research and analyze data and processes to mitigate risk and liability for staff; and be able to communicate and partner with personnel within other agencies.
Manage the recruitment and hiring process by responding to job postings, conducting and overseeing initial screening, overseeing CritiCall testing of applicants, scheduling and, as needed, participating in candidate interviews.
Follow-up with candidates verbally and in writing to maintain interest and/or provide notification of hiring decisions.
Conduct investigative background checks including coordinating fingerprinting, obtaining criminal history (triple I), driver license history, credit history, education verification and reference checking of individuals and current/prior employment in order to ensure potential candidates meet the job requirements and standards
Create employment offer letters and maintain communication with new hires for pre-employment waivers, background information, and necessary hiring paperwork.
Supports the organization, scheduling, and documentation of internal level advancement for dispatchers including audits of employee certifications.
Attend performance reviews, employee counseling and performance improvement plans of all employees.
Assist in managing updates to access of software/systems of internal and outer-agency personnel as needed.
Coordinate, make, process, and confirm staffs travel arrangements; arrange for transportation and accommodations for travel, review and process expense claims.
Maintain accurate and up to date office files, records, and logs for assigned areas; develop, prepare, and monitor various logs, accounts, and files for current and accurate information including manual and computer logs of documents processed.
Type, word process, format, edit, revise, proofread, and process a variety of documents and forms including reports, correspondence, memoranda, agenda items, and reports, agreements, technical and statistical charts and tables, and other specialized and technical materials from rough draft dictation, modified standard format, and brief verbal instructions; develop, revise, and maintain standardized and master documents; compose correspondence, report and informational materials; assist in designing and producing informational handouts; copy, disseminate and post documents and information as appropriate.
Compile, prepare, and enter data into a computer from various sources including accounting, statistical, and related documents; create and maintain computer-based tracking information and reports including assigned databases, records, and lists; create standard statistical spreadsheets; input corrections and updates; verify data for accuracy and completeness.
Assist in assembling and preparing the annual budget for area of assignment; monitor expenditures against budget; prepare purchase requisitions and requests for payment.
Monitor inventories of supplies and materials; prepares purchase requisitions and requests for payment.
Serve as liaison between assigned office and the general public, City staff, and outside groups and agencies; provide information and assistance as appropriate; explain programs, policies, and activities related to specific program area of assignment; receive office and telephone callers; calendar appointments; respond to complaints and requests for information relating to assigned responsibilities; refer callers and/or complaints to appropriate staff for further assistance as needed and/or take or recommend actions to resolve the complaint.
Operate a variety of office equipment including a computer, typewriter, switchboard, copier, facsimile machine and adding machine; utilize various computer applications and software packages.
Participate in special projects as assigned; assist in planning, coordinating and implementing assigned programs and events; assist in monitoring assigned programs.
Participate in the collection, compilation, and analysis of information from various sources on a variety of specialized topics related to assigned programs; participate in the preparation of reports that present and interpret data, identify alternatives, and make and justify recommendations.
Prepare, process, and maintain personnel records for assigned area.
Prepare meeting agenda and take minutes as necessary for UMRRDC Boards.
Maintain and/or update the agency website as needed.
Perform additional duties as required.
Knowledge, Skills, and Abilities:
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Organization, operation, and services of the UMRRDC and of outside agencies as necessary to assume assigned responsibilities.
CALEA Accreditation process and overall CALEA program management
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Basic principles and practices of fiscal, statistical, and administrative research and report preparation.
Principles and practices of sound business communication.
Principles of business letter writing and basic report preparation.
Basic principles and practices of budget preparation and administration.
Records management principles and procedures including record keeping and filling principles and practices.
Methods and techniques of proper phone etiquette.
English usage, spelling, grammar, and punctuation.
Customer service and public relations methods and techniques.
Perform a variety of responsible and difficult clerical and secretarial duties and activities of a general and specialized nature in support of the assigned program area.
Understand the organization and operation of the UMRRDC and of outside agencies as necessary to assume assigned responsibilities.
Understand, interpret, and apply general and specific administrative and agency policies and procedures.
Ability to read and interpret materials concerning the public safety agency and criminal justice processes.
Interpret and apply applicable federal, state, and local laws, codes, and regulations.
Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
Learn and effectively utilize various software applications.
Learn and apply new information and skills.
Type or enter data at a speed necessary for successful job performance.
Participate in researching, compiling, analyzing, and interpreting data.
Participate in the preparation of a variety of administrative and financial reports.
Establish and maintain a variety of specialized files and records.
Independently prepare correspondence and memoranda from brief instructions.
Accurately count, record, and balance assigned transactions.
Perform routine mathematical calculations.
Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
Plan and organize work to meet changing priorities and deadlines.
Understand and carry out oral and written directions.
Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, press, or other agencies on sensitive issues in area of responsibility.
Exercise good judgement in maintaining critical and sensitive information, records, and reports.
Communicate clearly and concisely, both orally and in written.
Establish and maintain effective working relationships with those contacted in the course of work.
Minimum position requirements include: a bachelor's degree in Criminal Justice, Business Administration, Public Administration or related field and a minimum of one to three years' experience in municipal, State or Federal government or PSAP work, or an equivalent combination of education and experience.
License or Certificate:
Possession of or the ability to obtain within six (6) months of start date, an appropriate, valid, CALEA Accreditation Manager Certificate, State of North Dakota Notary of Public, American Heart Association CPR and First Aid Certifications and a NCIC Full Access License.
Primary functions require sufficient physical ability and mobility to work in an office and emergency dispatch center setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
See in the normal visual range with or without correction.
Hear in the normal audio range with or without correction.
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires a comprehensive background investigation to include a local, state and federal criminal history check; sex offender registry and credit check. Requires satisfactory results from a medical, psychological evaluation and pre-employment substance abuse testing and is subject to random alcohol and controlled substance testing.
Relocation assistance of up to $2,500.00
Williston, ND 58801