911 Training Coordinator
We are seeking a creative and motivated 911 Training Coordinator at CRESA.
This position manages the Dispatch Operations Training program and assists in planning, development, facilitation and delivery of 911 Telecommunications training. Job responsibilities involve program management; development, implementation and facilitation of academies, training plans, curriculum and courses of study; and program reporting, evaluation, and records maintenance. The successful candidate will exercise considerable discretion, initiative and independence to accomplish program goals and objectives. Building strong professional relationships and ongoing trust with Dispatchers, Call Takers, Communications Training Officers (CTOs), Agency Instructors, Supervisors and other Agency staff is critical to overall program success. Work is performed under direction of the 911 Operations Division Manager.
Essential Job Functions
Must be able to perform the following essential job functions with or without reasonable accommodation:
• Manage the full range of activities for the 911 Operations training program.
• Manage, plan, design, develop, coordinate, implement, facilitate and instruct 911 operational training to include but not limited to e-trainings, train the trainer, knowledge testing, technology upgrades or changes and 911 Call Taking and Dispatch training academy.
• Plan, facilitate, schedule and track training program certifications for the agency.
• Ensure training program practices and materials adhere to agency accreditations and certifications.
• Responsible for planning, instructing and facilitating In-Service Training Days and leading the In-Service Training Committee
• Supervise Communications Training Officers within the training program and lead all CTO meetings.
• Manage the training activities, monitor performance and assignments of trainees, ensure quality of training and lessons, conduct reviews to ensure trainees are meeting course objectives, provide testing and manage schedules for 911 Call Taker and/or Dispatch Trainees from hire until released from probation.
• Identify policies and procedure improvement in the 911 telecommunication division and drive recommended updates and improvement.
• Maintain training records and compilation of continuing education requirements for certification programs.
• Prepare information including reports, proposals, and other related program correspondence.
• Provide information and assistance to other departments, outside agencies, and the public as necessary.
• Represent the Agency in forums such as service relationships and public presentations.
• Attend conferences, conventions or other various meetings and trainings to stay up-to-date on trends in technical advances, training development, policy and procedures.
• Participate as needed during emergencies, including emergency operations center activations.
• Develop and maintain positive working relationships with all CRESA employees, user agencies, the public, etc.
• Must possess a valid driver license and have access to a motor vehicle (personal or agency) on an as needed basis.
• Ability to work a flexible schedule as needed to deliver training to employees that are scheduled 24 hour 7 day a week
• Performs related duties as assigned.
Minimum Job Qualifications
Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the job will be considered. A typical way to obtain the knowledge and abilities would be:
• A Bachelor’s Degree in education, adult learning, technical education, training or field with related emphasis
• At least three years of relevant full-time work experience in 911 Public Safety Communications
• Ability to meet Department of Public Safety Standards and Training various preconditions for Dispatcher certification
o Knowledge of Dispatch Operations subject matter including: Call-Taking, EMD, Police and Fire Dispatching; use of CAD / Dispatch operating programs and systems; standards, rules and regulations pertaining to Public Safety Communications. (And/or ability to come quickly up to working-speed on CRESA specific practices.)
• Possession of or the ability to obtain within six (6) months of hire:
o National Academy of Emergency Dispatch (NAED) Emergency Medical Dispatch (EMD) Certification (for QA-focused TQAC)
o NAED EMD-Q Certification (trained by NAED to be a certified medical case reviewer) (for QA-focused TQAC)
o Association of Public Safety Communication Officials (APCO) Communications Training Officer (CTO) Certification (for training-focused TQAC)
o APCO CTO Instructor Certification (for training-focused TQAC)
o ACCESS Certification.
o Other Certifications required by statute or state.
• Must successfully pass an extensive background investigation including national fingerprint records check.
• Must possess a valid driver license and have access to a motor vehicle (personal or agency) on an as needed daily basis.
• For internal candidates only:
o At least three current years’ participation in positions of training and leadership such as Communications Training Officer, Instructor, Lead, AWC or Supervisor.
o Meeting Expectations or higher on the previous 3 years of Performance Evaluations
o No Corrective Action for the previous 3 years
710 W 13th St
Vancouver, WA 98660