911 Communication Dispatch Supervisor
911 Public Safety Emergency Dispatch Supervisor serves as a working supervisor in addition augmenting 911 emergency call taking and police and fire dispatch functions. Supervisors direct and supervise subordinate staff. Supervision includes, but is not limited to: assigning and delegating work projects, scheduling employees to ensure proper staffing levels are maintained and performance management including evaluating work performance, coaching, mentoring and implementing corrective action for performance and conduct issues.
Supervisory responsibilities include not only general supervision of specific assigned employees, but also daily oversight of any Dispatcher's work performed on a Supervisor's shift. Incumbents provide technical assistance to staff, training and major job reassignment to the Assistant Operations Manager. Incumbents work under the general supervision of the Assistant Operations Manager, who makes assignments by defining objectives, priorities and deadlines and assists with unusual situations or events with no clear precedent. Supervisors plan and carry out work independently and are expected to resolve problems in accordance with instructions, policies, procedures and applicable laws and regulations.
Apply via Applicant Pro by 10/2/22 ensure they also include the following information on the submission:
Resume - includes information about contact information, employment, positions held, education, certifications and other qualifications.
Letter of Interest - Explanation of why they are interested in the Dispatch Supervisor position.
References - include a list of references and their contact information with at least 2 professional and 1 personal references that the hiring committee may contact concerning your application for this position.
• Supervise Dispatch personnel and plan work assignments to ensure that the Agency service and production expectations are achieved
• Evaluate shift operations through personal observation of dispatchers and recommend improvements or modifications to work practices and employee performance as appropriate
• Work proactively with staff to resolve performance or conduct issues at the lowest level
• Conduct employee evaluations, review and approve employee timesheets, investigate and resolve complaints or problems
• Identify issues and implement basic corrective actions to include oral counseling, oral warnings, discuss need for further corrective action with the Assistant Operations Manager and/or Human Resource Manager as appropriate
• Coordinate major incidents to ensure that proper notifications are made; assist in call handling if necessary and coordinates with Incident Command or the Duty Officer
• Practice awareness of employee actions and behavior for signs of stress, coping and general emotional well-being; specifically, during or any time after high stress and major incidents
• Respond to law enforcement requests for information, monitor several public safety authorities to coordinate dispatching of services between two or more agencies
• Ensure technical equipment is properly maintained, regularly serviced and functional
• Review Police/Fire/EMS calls for compliance to protocol, citizen evaluation surveys, etc.
• Complete a variety of reports and correspondence relating to dispatch activities in a timely manner, such as investigations, inquiries or preparation of documents for court purposes including CAD reports, ANI/ALI reports, etc.
• In case of emergency or other necessity, transfer Operations to and set up the Dispatch Operations back-up center in the event of evacuation of CRESA’s communication center.
• Participate on partner agency committees and task forces as assigned
• Provide support and mentorship to trainer/trainee teams with bi-weekly observations, one-on-one expectation outline, and document trainee/trainer performance
• Work assigned overtime as needed
• Perform other related tasks and duties as required
MINIMUM JOB QUALIFICATIONS:
Must be at least 18 years or older.
Must be able to legally work in the United States
Ability to work all days and hours.
Ability to pass all required job selection and training processes to include a comprehensive background investigation (any felony conviction is disqualifying); post-offer medical processes; psychological evaluation; and extensive on-the-job training
Education and Experience - Any combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the essential functions of the job.
Internal candidates must have successful completion of the probationary period of 911 Call Taker Dispatcher position plus two years of experience at CRESA.
At least two years of experience as a Supervisor, Lead or Acting Watch Commander within a 911 communications center preferred.
At least three years progressively responsible communications dispatching experience in a comparable public safety communication center. Proficiency with the State laws and regulations, equipment and programs utilized by CRESA is preferred.
Active in a committee, project or role that includes the ability to demonstrate strong decision making skills, excellent interpersonal communication and conflict resolution.
At least two years of experience as a Certified Training Officer within a 911 communications center preferred.
Demonstrate ability to coach, mentor, train and evaluate staff.
Experience and behavior that has demonstrated:
Leadership - direct, motivate, mentor and coach staff
Integrity - leads by example in their conduct, ethics and behavior and exemplifies Agency values
Team building - bring staff (on all shifts) together positively; resolve or redirect negativity; help group move forward positively to reach team goals even if there are differing opinions
Teamwork - contribute positively, take initiative and responsibility among peers
Tact, honesty - state opinions openly and appropriately, ensure understanding
Forward-thinking - look for innovative ways to solve-problems or improve processes
Excellent interpersonal communication skills - address and resolve interpersonal conflicts and operational issues with approach to "what is right," not "who is right"
710 W 13th St.
Vancouver, WA 98660
Apply by 10/2/22