At a recent meeting of the Standards Review and Interpretation Committee (SRIC) the committee directed staff to post for client comments the following proposed standard revision. This proposed revision will align the requirements with the associated Communications program standard. Please post your comments prior to Friday September 3rd, 2021.
81.2.7 (LE1)(M M M M) (LE1) Recording and Playback
The agency has the capability of immediate playback of recorded telephone and radio conversations while it maintains a continuous recording of radio transmissions and emergency telephone conversations within the communications center. A written directive establishes procedures for the following:
- a requirement that recordings be retained for a minimum period of
ninety thirty days and pursuant to state, city, county, or local agency records retention laws;
- secure handling and storage for recordings; and
- criteria and procedures for reviewing recorded conversations.
These recordings are an indispensable source for criminal investigations, internal investigations, training, and audits of the agency's service delivery system. Access to secure recordings should be limited and available only through a specific procedural method.
The citizen requesting service or the officer wanting assistance may not be able to repeat an emergency conversation that was garbled or too quick for easy understanding. Therefore, the agency should have the capability to replay a conversation while recording other calls and radio transmissions. (M M M M) (LE1)