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Proposed revision to Communications standard 6.5.4 Recording and Playback

At a recent meeting of the Standards Review and Interpretation Committee (SRIC) the committee directed staff to post for client comments the following proposed standard revision.  This proposed revision will align the requirements with the associated Law Enforcement program standard.  Please post your comments prior to Friday September 3rd, 2021.


6.5.4(M M M) Immediate Playback of Recorded Information Recording and Playback

The agency has the capability of immediate playback of recorded telephone and radio conversations while it maintains a continuous recording of radio transmissions and emergency telephone conversations within the communications center. A written directive establishes procedures for the following:

    1. a requirement that recordings be retained for a minimum period of 30 days and pursuant to state, city, county, or local agency records retention laws;
    2. secure handling and storage for recordings; and
    3. criteria and procedures for reviewing recorded information.


Additionally, these recordings are an indispensable source of information for criminal, fire/EMS, civil investigations, and internal investigations. Agency training and audits of the agency's service delivery system are also enhanced. Access to secure recordings should be limited and available only through a specific procedural method.

The agency must have the capability to replay a conversation while recording other calls and radio transmissions. The citizen requesting service or the responder needing assistance may not be able to repeat their request in an emergency, or the conversation was garbled, or too quick for easy understanding. (M M M)

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