Proposed new standard for Communications

Monday, January 28, 2019 - 14:45

At the November meeting in Mexico City, MX the Standards Review and Interpretation Committee (SRIC) directed staff to post the following proposed new standard for the Communications manual.  Please review and post your comments by Friday, March 15, 2019.

If the agency receives electronically delivered photographs, videos, texts, or other digital information, a written directive governs the following:

  1. personnel authorized to receive;
  2. procedures for determining the usefulness of the data;
  3. procedures for forwarding to other public safety personnel; and
  4. retention requirements.


Communication centers that receive digital information as a medium should develop detailed procedures that clearly define what type of information will be accepted and how it will be used.  Appropriate training should be provided for those responsible for the receipt of such information, with attention to data interpretation for public safety purposes.

This may require the establishment of separate positions within the call intake infrastructure to adequately manage this information.  These positions may focus on accepting and analyzing the digital data and serve as a control point for its distribution within the broader dispatch function.  Additionally, the position may be responsible for data integration with other information management centers, such as state or federal fusion centers.   

The identification of this type of data should occur within the agency’s record retention plan, and consideration should be given to the value of the defined retention as it relates to criminal and administrative investigation, as well as risk management. 

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