Over the years I have been repeatedly reminded that relatively small numbers of outliers generally consume the majority of an organization's energy and resources. This means those having no intentions of contributing positively to the stated cause require more attention than those that come to work every day and consistently do their jobs well.
In the 4-year cycle, file review is conducted annually during remote web-based assessments. This process is conducted by Compliance Service Members (CSM). CSMs are another point of contact for agencies during the assessment cycle.