2.6.5
(O O O) Survey of Citizen Attitudes
A documented survey of citizen attitudes and opinions is conducted, at a minimum of
every three two years, with respect to:
a. overall agency performance;
b. overall competence of agency employees;
c. telecommunicator's attitudes and behavior toward citizens;
d. determining community concerns; and
e. recommendations and suggestions for improvements.
Commentary
The survey may be conducted by mail, in person, electronically, or by telephone and may be combined with questions relating to other issues. The results of the survey may be provided to the community. The survey may be carried out directly by agency personnel or by others with agency guidance. (O O O)
